Complaint Form

In case of lack of elements or damages of delivered goods, please fill in this complaint form.

Warranty does not cover:

- mechanical damages (scratches, bruises, fractures) that have not been reported durning furniture delivery.

- damages of glass elements (fractures) that have not been reported during furniture delivery.

- damages caused by improper assembly or improper furniture usage (cleaning with chemcial substances etc.)

- assembled elements with mechanical damages.

Your Details

Fields marked with (*) are required.

Personal Details of Ordering Party *

Phone *

E-mail *

Delivery address *
(Street / Post Code / City)

Delivery/Picking up Date

Details concerning faulty elements

Fields marked with (*) are required.

Furniture name *

Invoice number *

Element number (from assembly instruction) *

Detailed description of damage ( please provide furniture name/element symbol/colour) *

Reason for complaint (in the case of element damage)

Packaging condition (foil/box) *

Photos of the label on the package *

Choose a file

Comments

Add Photo 1

Choose a file

Add Photo 2

Choose a file

Add Photo 3

Choose a file

Add Photo 4

Choose a file

Add Photo 5

Choose a file

Anti-Spam Protection *

The process of sending this form can take several seconds. Please do not click SEND again as the photos might scale to lower size.

Most of the faulty elements need to be produced after your report, so please be patient. It takes about 8-20 days to produce the elements + delivery time. Smaller elements are delivered by post, larger via our drivers.